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Support
Hours
Our customer support representatives are
available online or via telephone. If you prefer to contact us by phone, please
call customer service at +1 (858) 345-4592, Monday-Friday from 8:00 a.m. to 5 p.m., Pacific
Time, .
Search
Our Knowledge Base
Search our knowledge base for answers and
FAQs (Frequently Asked Questions). To access our knowledge base, just login using
your E-mail address and password. Next, click on the Knowledge Base tab listed
above. Our knowledge base provides a full text string search and will search
our entire database for matches.
Submit
a Service Request
You can use this link to submit a service
request. Your request or "ticket" will be automatically routed. Our
case routing permits us to route your case to the person on our staff that is
the most qualified to answer your question.
For purchase information,
please contact Sales at +1 (858) 345-4592, or visit us online at: http://www.etomicmail.com.
Update
Your Requests Online
You can check the status of your service
requests or "ticket" by either using our online system, via this customer
support portal, or by E-mail. Both ways will allow you to respond, view and update
your ticket.
Change
Your Portal Password
Your can use this link to change your portal
password. Just click on the tab titled "Personal Profile". You can
also update your personal information.
Participate
in Forums
You can participate in our web forums (or
group chat). You can discuss product features and services with our staff. To
participate in a forum, just click on the tab titled "Forums". You
will see a list of current and past forums.
Have
Questions?
Call our Customer Service at +1 (858) 345-4592 or visit us online at http://www.etomicmail.com.
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